Privacy Policy
1. Introduction
The purpose of this privacy policy is to protect the personal information collected by any means and media by MYCARE NURSING agency PTY LTD. We manage the personal information in accordance with privacy act 1988 and Australian Privacy Principles.
We are committed to protect the information we collect. We may refuse to take the unsolicited information about you or from and process due to strict privacy policy adherence of Mycare Nursing agency PTY LTD. The privacy policy of Mycare nursing agency is regularly reviewed to adhere the changing legislation, laws, technology, and appropriate to our changing administrative and operating practice.
2. Types of information held by Mycare Nursing Agency
2.1. Personal information
Personal information is an opinion, or an information provided by you. Personal information includes the information regarding your qualification, work experience and workplace placements.
Under the privacy act 1988, sensitive information has special categories under the personal information. This sensitive information includes racial or ethnic origin, religious or philosophical beliefs or affiliations, sexual preferences or practices, health and health services, genetics and criminal records.
We may collect, store and disclose the following types of information.
– Name
– Address
– Location
– Phone numbers
– Bank details
– Email address
– Bank accounts
2.2. Information collected via online medium
Mycare Nursing agency PTY LTD uses the electronic online medium to collect and process the information. All the information collected via online electronic medium will be stored and process according to personal privacy act 1988. Information collected via our website, mobile app and electronic device included but not limited to name, address, bank details, address, references and work history. We may also collect the IP address of the device you use while in contact with Mycare nursing agency. We may use the third-party resources/ analytics services to analyse the user data of our site and services.
2.3. Information collected via mobile app
Mycare Nursing agency PTY LTD collects only one piece of information via our mobile app, which is the user’s location during the check-in and check-out process. We do not share this information with any third-party resources or analytics services. Additionally, we ensure that this information is checked and processed locally on the device, and it is not transmitted elsewhere. Our data collection and processing methods are aligned with the Personal Privacy Act 1988, and we prioritize the privacy and security of our users.
3. Consent and agreement
By submitting your or other person’s personal information through our online method or device, you are agreed to our policy and procedure for yourself and on behalf of other person you are submitting the information.
4. Purpose
Mycare Nursing agency PTY LTD collect the information for various reason and process accordingly where required.
We collect the personal and relevant information from you via website, phone, emails and post for the following reasons.
– To provide the training required.
– Work placements in the region suitable for employee
– Assessment or test that you need to undergo
– Performance improvement
5. How we protect your personal information
Breaching of your privacy and personal information is taken seriously in Mycare nursing agency and appropriate action is taken depends on severity. We respect your confidentiality and privacy which we treat with respect. All the staff in Mycare nursing agency are well trained to handle the personal and sensitive information according to the privacy policy.
6. Keeping your information up to date
Information requires amendment and updated due to changes on the privacy policy and technically changing requirement. Mycare nursing agency update and changes the information collected to comply with the privacy act and changing environment. We make sure that the updated information do not violate your privacy and every step is taken with consideration to meet the privacy act requirements.
7. Disclosure
We may disclose your personal information to third trusted parties for related secondary purpose, or we do get a consent from you before disclosing the same.
We may disclose the information in following circumstances:
– Referees
– Our insurers
– Workers compensation body
– Registration body or professional associates
– On line training providers (External parties)
8. Change on privacy policy
Mycare Nursing agency advise you to review this page on regular basis. We may change our privacy policy from time to time. The notification of the changes will be announced by publishing on the website. Once it is published on this page, changes are effective immediately.
9. Complaints
We take any complaints with urgency and try to resolve with all the parties involved within 2 working weeks. It might not be possible in certain circumstances due to the nature of the complaints. You can directly contact our complaints handling officer Binod Sapkota on 0416380592 or email on Bsapkota@mycarenursingagency.com.au. If you are not satisfied with the outcomes of the complaint, you can contact the Australian Information Commissioner (OAIC).